Privacy Policy
Last updated: October 2026
1. Who We Are
HB Electrical Bristol is a trading name of Bristol Home Rewires Ltd (company number 16221713), registered in England and Wales, with its registered office at 1 Bibury Avenue, Patchway, Bristol, BS34 6DE. We are an electrical contractor, and Bristol Home Rewires Ltd is the data controller for personal information collected through this website.
Contact: info@hbelectricalbristol.co.uk or call 07949 090858.
2. Information We Collect
We collect information you provide when you contact us through our website enquiry form, phone or email (and, where enabled, the website chat widget). This may include your name, email address, phone number, address or postcode, and details about your property and the electrical work you need.
We also collect technical and usage information (such as pages visited, device and browser type, and approximate location) through standard web server logs and, where enabled, Google Analytics, to help us understand how our website is used.
3. How We Use Your Information
We use your personal information to:
- Respond to your enquiries and provide quotes
- Arrange and confirm appointments
- Carry out, certify and support the work you have asked us to do
- Keep records of work carried out, as required for our business and legal obligations
We do not use your information for marketing without your consent, and we do not sell or pass your information to third parties for their marketing purposes.
4. Legal Basis for Processing
We process your information on the basis of legitimate interests (to respond to your enquiry), to take steps at your request before entering into a contract and to perform a contract, and to meet our legal obligations. Where we rely on your consent (for example, for analytics cookies), we will ask for it and you can withdraw it at any time.
5. Third-Party Services
This website uses the following third-party services, which may process personal data on our behalf or set their own cookies:
- Customer management, online forms, reviews and (where enabled) chat: provided by GoHighLevel (LeadConnector). Our online enquiry form is powered by this system, and the information you submit is stored in our customer management system so we can respond to you. Our customer reviews are also sourced through this system.
- Google: our site links to our Google Business Profile and reviews. If you follow those links, Google may collect information about your visit under its own privacy policy.
- Google Analytics 4 (where enabled): used to measure website traffic and usage in aggregate.
Some of these providers may process data outside the UK. Where they do, appropriate safeguards are in place as required by UK data protection law. Each provider’s use of data is also governed by its own privacy policy.
6. How Long We Keep Your Data
We keep enquiry records for up to 12 months. If you become a customer, we keep relevant records (including job records and certification) for 6 years in line with our business obligations. You can ask us to delete your information at any time if there is no ongoing business or legal reason to retain it.
7. Your Rights
Under UK GDPR, you have the right to access, correct or delete the personal information we hold about you. You also have the right to object to processing, request that processing be restricted, and request a copy of your data in a portable format. To exercise any of these rights, contact us at info@hbelectricalbristol.co.uk.
8. Cookies
This website uses cookies that are necessary for the site to work. The embedded GoHighLevel (LeadConnector) enquiry form, and where enabled Google Analytics and the LeadConnector chat widget, may set their own cookies, subject to their respective privacy policies. You can block or delete cookies through your browser settings.
9. Changes to This Policy
We may update this policy from time to time. The current version will always be available on this page.
10. Complaints
If you have a concern about how we handle your personal data, please contact us first at info@hbelectricalbristol.co.uk. You also have the right to complain to the Information Commissioner’s Office (ICO) at ico.org.uk.